Service & Warranty (Blended / In-Person)
Cost: $799.00
CPD Points: 28
Delivery Method: Blended Learning (a combination of both online pre-course work + a mandatory in-class session is required)
Minimum Estimated Hours of Work: 20
BC Housing Core Competency Equivalency: Customer service and home warranty insurance
Description
COURSE OBJECTIVES AND OUTCOMES
The Service & Warranty course will help both company owners and their employees improve their awareness and understanding of the elements of Service and Warranty that will directly affect the everyday operation of their building company. There are numerous elements that are mandated by BC Housing’s Licensing and Consumer Services. Should you fail to follow the correct procedures you could be putting you and your business at serious risk. This course covers:
- Understand the culture of customer service
- Know your obligations under the Homeowner and Maintenance Manuals
- Learn the important aspects of Pre Sales Considerations
- Develop your communication skills
- Understand the importance of After Sales Service
- Understand how the Homeowner Protection Office is a critical part of the building process
- Know how Home Warranty Insurance programs work
- Develop your Walk-Through Inspection procedures
- Understand how the Turn-Over Process for Customers works
- Understand the importance of Quality Assurance and how to manage it
- Know what the Warranty Certificate is
- Build awareness around the Mediation and Conciliation processes
- Learn the Performance Standards to which you must adhere
COURSE MATERIALS
The Student Manual, “Service & Warranty” (included as part of the course fee).
COURSE FORMAT
- Review all course materials in full.
- Complete mandatory online chapter quiz questions and assignments.
- Attend the in-class session, which is an instructor-led high level review of course materials.
- Write an in-class final exam (an 80% passing mark on the final exam is required to successfully complete the course).