Communication & Negotiation – (Online Only)
Cost: $799.00
CPD Points: 28
Delivery Method: Online Only (All course components must be completed online)
Minimum Estimated Hours of Work: 20
Description
COURSE OBJECTIVES AND OUTCOMES
Do you need communication and negotiation skills to improve relationships and help grow your business? Improve the way you communicate and negotiate effectively and ensure your employees and customers are satisfied:
- Hone your communication style and body language to help win new work;
- Develop effective listening skills to improve customer service and employee relations;
- Find a common ground with clients through constructive negotiation;
- Know how to handle and resolve a conflict effectively;
COURSE MATERIALS
The Student Manual, “Communication & Negotiation” (included as part of the course fee).
COURSE FORMAT
- Review all course materials in full.
- Complete mandatory online chapter quiz questions and assignments.
- Attend the online webinar, which is an instructor-led high level review of course materials.
- Write an online proctored exam (an 80% passing mark on the final exam is required to successfully complete the course).